During my career I have undertaken numerous assignments within Financial Services, including:
Capgemini Financial Services is a fully vertically integrated strategic Business Unit within Capgemini. Capgemini, the leading European IT services provider, has more than 80,000 employees worldwide, 15,000 of them in the FS BU, and provides its clients with a broad range of services in Consulting, Technology Services and Outsourcing
As CEO of FS BU UK & I (one of four BUs within FS UK global, the others being North America, Europe and ROW), I reported to the FS CEO global, and had full P&L and balance sheet accountability for an on site staff of 400+ and an offshore (India) staff of 1500+. I was also a member of the Capgemini UK Main Board
Highlights:
- Exceeded 2007 revenue targets of £22 million by 33%
- Direct responsibility for successful acquisition of new name business at Nationwide worth £10-15 million annually for next 3 years
- Lead role in creation of FS SBU UK Ltd by merger and integration of Kanbay and Capgemini UK
- Creation and implementation of supporting systems and processes for new company for IT, Procurement, HR, Finance, Legal, Facilities, Administration and Professional Services
- Successful office relocation to new premises within London
- For three regional US banks, full time participation in projects that delivered combined sustainable annualised earnings improvement of $110 million. Led the operational improvement in efficiency and effectiveness of IT, HR, Finance, Facilities, Procurement, Legal and Corporate Administration functions. Led revenue generation through use of Customer Journey Mapping
- For Willis, the London based risk management and insurance intermediary, full time participation in their Project Illumina that examined non personnel related costs only and delivered a sustainable annualised earnings impact in excess of $200 million (12% reduction in non-personnel related costs and a 22% improvement in EBITDA). Led the process re-engineering that delivered significant operational improvements in the efficiency and effectiveness of the IT, Travel, Facilities, HR and Legal functions and the entertaining and professional fees expense categories, representing 55% of Willis’ global non personnel cost base
- For MasterCard Advisors, the New York, NY based Consulting Services organisation wholly owned (by MasterCard International) full time participation in their Project Force that delivered a sustainable annualised earnings impact in excess of $15 million (80% improvement in EBITDA). Led the improvement of utilisation, fee rate and realisation processes and introduced a number of methodological improvement initiatives
- For the Mellon Corporation, the Pittsburgh, PA based Financial Services giant, full time participation in their LEAP (Lifting Earnings and Performance) project that delivered a sustainable annualised earnings impact of in excess of $309 million (30% improvement in EBITDA). Led the process re engineering that delivered significant improvements in the efficiency and effectiveness of the Personal Wealth and Institutional Asset Management functions (from trading floor to back office) that included wholly owned Mellon companies such as Dreyfus, Newton, Mellon Bond and Mellon Equity. Also led the improvement in operational efficiency and effectiveness of all Mellon Call Centres
- For KeyCorp, the Cleveland, OH based Financial Services giant, full time participation in their PEG (Perform, Excel & Grow) project that delivered a sustainable annualised earnings impact of in excess of $550 million (40% improvement in EBITDA). In addition, the project was successful in developing a new ‘OneKey’ corporate culture in an organisation that had grown rapidly through acquisition but had not integrated acquired companies. Led the process re engineering that delivered significant operational improvements in the efficiency and effectiveness of the IT, Call Centres, Loan Services, Lockbox, and Trust Services functions, as well as in design of IT software/hardware architecture and selection of new systems
- At Sun Life, full time project direction of the migration of the complete portfolio of mainframe operational systems from Control Data to IBM hardware. The complexity of this project was enhanced by the ongoing risk of Sun Life’s then hardware supplier going bankrupt and being unable to support the installation. The £20 million project was completed to time and budget and won an award from the British Computer Society
- For Kuwait Finance House, an Information Technology Strategy Study
- For Willis Faber, part of a team that implemented enterprise wide financial and management information systems